Director of Customer Data Management Center

1. Plan data entry to ensure data accuracy
2. Control compliance with service deployment process and contract document management
3. Analyze and provide standards for data entry to meet data requirements
4. Analyze and optimize features to meet customer data management
5. Planning for customer data decentralization and data provision principles
6. Operate the department effectively, towards the Company's overall goals
- Resource planning (resources, people, IT systems...) to ensure the achievement of departmental goals
- Organize and deploy, manage goals, control quality and work progress of the department
- Knowledge management: adding, using, and sharing knowledge within the department and with related departments
- Risk management, process management: Ensuring ethical and legal standards, compliance with internal processes in the field of management"
7. Human resource management
- Human resource planning: manage all human issues in the department, identify issues that directly/potentially affect human resources and come up with solutions
- Work performance management: Set clear priorities, goals and instructions for the team, provide resources to support the team in achieving goals, regularly monitor, evaluate and provide timely feedback for the team
- Training and developing human resources: Planning development, creating learning opportunities, providing direction/consulting... for employees; Participate in the process of selecting and building talent for the Company
- Developing organizational culture: Building a culture of cohesion within the team"

Candidate requirements

Education :

- Graduated from university, majoring in statistics and data management is preferred.

Experience :

- Minimum 2 years working experience in the field of system analysis/development.
- Experience related to data entry and management of customer documents and documents for at least 2 years.
- Minimum 5 years management experience.

Required Knowledge and Professional Skills:

- Knowledge of Insight, Dashboard, Report systems
- Knowledge of the Company's products and services
- Knowledge of internal processes, regulations and decentralization
- Knowledge of CRM System and other data management systems
- System and business analysis skills
- Data Analysis skills
- MS office, PI.

Required Management Capacity:

- Vision and strategic direction
- Make decision
- Human Development
- Build networks and relationships
- Change management

Right

Remuneration (salary, bonus, salary review):

– Monthly salary 30-40M/month + Bonus + annual KPIs + Holiday benefits.

– Sign a labor contract, pay full insurance, take 12 days of annual leave, and holidays according to State regulations.

– Review bonuses and salary increases twice a year.

– Salary mechanism with 3 income rounds, with monthly and annual KPI bonuses. Salary formula annual income package (Average income 14 - 15 months salary/year).

– Participate in training courses to improve skills and operations of CMC as well as major technology companies such as Microsoft, IBM, Google...

– Aon Care health care insurance (inpatient and outpatient treatment) for employees

– Tet holidays according to state regulations and bonuses according to company regulations

Opportunities for challenge and development:

– Opportunity to work at the leading telecommunications technology company in Vietnam (Top 4)

– Opportunity to work with the world's leading telecommunications customers

– Opportunity to access and deepen the latest and most advanced technologies with a multi-industry customer base and super projects

– Led and supported by elite team leads/experts, leading in the fields

– Be supported and empowered with creative and breakthrough ideas

Working environment culture:

– Work 5 days/week (about 44 hours/week), off Saturday and Sunday

– Young, dynamic, creative, fair and disciplined working environment

– Green office, meeting international standards

– Participate in engaging with groups and organizations with interesting team building activities, running and soccer clubs, esports,... Company parties (birthdays, Tet holidays,...)

– Special medical care for employees

Work location

- Hanoi: No. 11, Duy Tan, CMC Building, Cau Giay

Working time

Monday - Thursday (from 08:00 to 18:00)

Friday (from 08:00 to 17:00)

Work location

- Hanoi: No. 11, Duy Tan, CMC Building, Cau Giay

Working time

Monday - Friday (from 08:00 to 18:00)

Friday (from 08:00 to 17:00)